Privacy Policy
At Heavens Watch we’re committed to ensuring that your privacy and security are protected. Our customers, and website visitors, are our top priority and we want to keep you informed on your rights relating to your information. This privacy policy sets out how Heavens Watch uses and protects any information that you give us when you use this website. We use cookies (a small text file placed on your computer to identify your computer and web browser) and may use other tracking technology to analyse use of and improve your experience with us. If you do not wish to continue with this please opt out.
Heavens Watch may change this policy from time to time by updating this page, so please check back every so often.
Why do we collect your data?
We want to provide you with the best service we possibly can and offer a seamless user experience on our website. As we sell and dispatch products, we’ll need your data in order to send your order out to you, let you know when it’s coming and prevent fraud. We’d also like to use your data to keep you up to date with what we’re doing at Heavens Watch, including our latest news and offers.
What information do we collect?
We use your information in a number of different ways depending on how you interact with us. The table below set this out in detail, showing what we collect and why.
Online purchase
What we collect
Contact information such as name, address, e-mail address and telephone number.
Payment information and payment history (through Squarespace) – Please note Heavens Watch do NOT store ANY payment details and cannot view them at any time.
Order information.
Why we collect
To ensure we can deliver your purchase.
Purchase history and saved items
What we collect
What you’ve bought.
What you’ve stored in your basket.
Your email address.
Why we collect
To provide you with great customer service
To help you check out
Customer serivice enquiry
What we collect
Contact information such as name, address, e-mail address and telephone number.
Order information.
All correspondence in the matter.
Why we collect
We will use your personal data to manage your queries, to handle complaints and support matters through e-mail, our chat function, and through social media.
We may also contact you if there is a problem with your order.
Customer survey
What we collect
Email address
Name
Age
Gender
Why we collect
To make sure we can contact you if you are a winner and/or to send you a voucher.
Newsletter sign up
What we collect
Email address
Why we collect
To keep you up to date, we only send this with your permission.
Website data
What we collect
Analytical data such as time spent on website pages visited, the device you use, your operating system and location data
Why we collect
To help us understand how you use the website so we can improve the experience.
Email & Sms Marketing
If you have agreed to receive marketing materials from us, we may send you emails and SMS messages concerning new products, special offers or other information which we think you may find interesting using the email address which you have provided.
You can stop these at any time by:
By clicking ‘unsubscribe’ in any of the marketing messages you receive, this can typically be found at the bottom of email.
By emailing us heavenswatch.clo@gmail.com (please allow 5 working days for us to remove you from the mailing list)
By replying to SMS messages following the opt out process included in messages you receive
Once you have done this, we will update your profile to ensure you don’t receive any further marketing messages. Please note that stopping marketing messages will not stop service communications (such as order delivery confirmations).
online advertising & remarketing
To keep you as up to date as possible with what’s new at Heavens Watch, we may occasionally use adverts and remarketing adverts which will show across other websites, social networks and apps that you visit. They may include products and services that we think you will be interested in, based on what you have viewed or bought on our website. We obtain this information via pixels, tags, cookies or by services that are offered by websites and social media networks.
Social Media
We love social media, and its built in to our DNA. We love to see what our Heavens Watch customers are wearing, having conversations with you and supporting your customer service needs through social media.
If you interact with us on social media, you are consenting and allowing us to interact with you. An interaction can be defined as liking or following our Instagram, Facebook, Twitter, LinkedIn or YouTube accounts, commenting or tagging us in photos or posts and sharing our content via liking or retweeting. From this interaction, we may collect data that will help enhance your experience with us in the future.
We love to hero our customers and fans and like to share your social media content through our channels. You can share your intention to have your image shared by tagging us in a photograph or use any of our branded hashtags found on the official Heavens Watch instagram. By interacting with us in this way, you are consenting that we can use images or comments royalty free without limitation. If you are unhappy with us sharing your comments or images, please do let us know and we will remove the image.
Cookies
Q: What is a cookie?
A: A cookie is a small file which asks permission to be placed on your computer's hard drive.
Cookies allow web applications to respond to you as an individual and help us to provide you with a better website, tailoring it to your needs. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. You can choose to accept or decline cookies, this may prevent you from taking full advantage of the website.
The four main types of cookies we use are:
Site functionality Cookies
Allow you to navigate the site and use our features, such as “add to cart”.
Website Analytic Cookies
Allow us to measure the actions you are taking on our website, which helps us improve your experience and the website functionality.
Segmentation and Targeting Cookies
Allows us to send you personalised email communications, but only if you have opted in to recive them.
Customer preference and personalisation cookies
These cookies will remember your preferences (like your location and what you have looked at), so we can make your shopping experience as seamless as possible, and more personal to you.
Targeting or advertising cookies
Used to deliver ads, relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
How to delete cookies
If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/ . Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.
Contact Heavens Watch
We’re here to assist you, so please let us know if you:
Would like to access, correct, amend or delete any personal information we have about you
Would like us to stop using your data
Would like to register a complaint
Would like more information about your data and how we use it
Please do not hesitate to contact our team on heavenswatch.clo@gmail.com